- Shipping & Returns
Shipping & Returns
RETURNS AND EXCHANGES
1. 100% Money back guarantee for defective items. Defective items or missing parts must be reported within 15 days of delivery. Returns and exchanges for any other reason will not be accepted.
2. Items damaged via user error, improper use, or abuse are NEVER covered by JAM VAPES, nor the manufacturer's warranty of the products in question. Damages such as these include but are not limited to cross-threading, plier marks, stripped screws, water damage, deep scratches or dents, etc.
3. Replacements will only be considered once the return has been inspected and diagnosed by our Quality Control Department. If approved, replacements will only be sent if they are the same product and finish, and only if they are still available. If there are no detectable defects or shipping damages to the item(s), they will be returned to the customer.
4. To process at return, please log into your account, select completed orders and select item you wish to return. Provide as much information as possible. Package and return your product within 15 days of receipt to our delivery team at any one of our delivery locations. Ensure your returns authority number is clearly marked on the package.
Note: Due to health and safety reasons there are no returns on E-Liquid. Same flavor replacements on Jam Vapes Juice may be permitted if reported within 3 days of receipt of product.
5. You will receive notification from us within 48 hours indicating the status of your request.